Gayle Doud

Gayle Doud

I help B2B SaaS companies build the growth motions that define their next phase.

Product Manager with 8+ years driving PLG and self-serve growth at developer-focused B2B SaaS companies. Deep background owning the full funnel from acquisition through activation, conversion, and expansion — with a consistent focus on experimentation, behavioral data, and AI-driven product strategy.

Expertise
PLG Monetization
Activation & Onboarding
Conversion Optimization
A/B & Multivariate Testing
AI Product Strategy
Analytics & Instrumentation
Developer Platform Growth
Self-Serve Models

Selected Work

Case Studies

All case studies
$6M
in ARR generated

Free User Limits Initiative

GitLab

Monetization
PLG
ARR Growth
Self-Serve

GitLab had a large free user base with limited mechanisms to convert free users to paid. The opportunity was significant, but the initiative required careful design — limits set too aggressively risked user backlash and trust damage, while limits set too conservatively would fail to move revenue.

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3.2x
increase in signup conversion

Registration & Onboarding Redesign

GitLab

Onboarding
Activation
Conversion
PLG

GitLab's registration and onboarding flows were underperforming — creating drop-off early in the funnel and leaving downstream activation and purchase metrics well below potential. The experience had accumulated technical debt and lacked a cohesive user journey designed around the self-serve buyer.

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2 months
to reverse a paid conversion decline — all-time highs within 6

Paid Conversion Turnaround

GitLab

PLG
Conversion Optimization
Experimentation
B2B SaaS

GitLab's paid conversion rate was declining — a high-stakes problem for a company with a large self-serve funnel and aggressive ARR targets. The drop cut across multiple touchpoints, making the root cause unclear and creating urgency to diagnose fast without sacrificing accuracy.

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